Returns & Refunds
By placing an order through qualityhomedistribution.com, you agree to the return and refund terms below. This policy applies to orders shipped within the United States.
30-Day Return Policy
You may request a return within 30 days after receiving your order. To be eligible, the item must be in the same condition in which it was received, unused, with tags where applicable, and in its original packaging. Proof of purchase is required.
How to Start a Return
Contact us at qualityhomedistribution@gmail.com or +1 201-754-4115. If your return is accepted, we will provide return instructions and, where applicable, a return shipping label. Any return-shipping responsibility or applicable shipping cost will be confirmed before the return is sent. Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect so we can evaluate the issue and make it right.
Exchanges
We offer exchanges for damaged, defective, incorrect, or wrong-size items. To request an exchange, contact us at qualityhomedistribution@gmail.com or +1 201-754-4115. Delivery time for an exchanged item may vary by location.
Restocking Fee
We do not charge a restocking fee on returns.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued automatically to the original payment method. Processing time after issuance may vary by bank or card issuer.
Sale and Discounted Orders
Orders purchased at a discount, on sale, through a special offer, or with a discount code are not eligible for a refund. Exchanges and store credit remain available for those orders.
Cancellations
Please refer to our Shipping Policy for cancellation information.
Customer Support
Email: qualityhomedistribution@gmail.com
Phone: +1 201-754-4115
Hours: 8:00 AM–5:00 PM ET
Business Address: 800 Kinderkamack Rd, Suite 100S, Oradell, New Jersey 07649, USA